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JULY 15, 2011

Now the average customer can get immediate gratification; no phone calls to the organization to find out the CEO’s name and no waiting weeks for a response as the letter snakes itself around various departments looking for a solution. Social media, namely Facebook and Twitter get unhappy customers attention.

Social Media 40

Social Media Customer Service Twitter Google 40

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OCTOBER 1, 2010

Service Untitled The blog about customer service and the customer service experience. The International Customer Association began Customer Service Week in 1988, and in 1992 Congress proclaimed Customer Service Week a nationally recognized event.

Customer Service 40

Customer Service Etiquette Social Media 2010 40

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MARCH 22, 2010

Service Untitled The blog about customer service and the customer service experience. The store also hosts meetings in its conference center to encourage people interested in particular topics surrounding photography and video recording to come to their store and share what they know with others. At a local.

Customer Service 40

Customer Service Policies Purchasing AT&T 40