Step It Up VA Coaching

OCTOBER 25, 2012

And they’re things that are not always mentioned when we talk about customer service. What I’m talking about is more than just good customer service. And email etiquette is a big deal, so always use complete sentences, etc., and proof your email before you send it. Pass along the “warm fuzzies.”

Customer Service 100

Customer Service Gifts Purchasing Etiquette 100

Service Untitled

JULY 30, 2010

Service Untitled The blog about customer service and the customer service experience. All it took was my phone number and email address, and I would earn money back on all of my purchases. Customer loyalty programs are showing up everywhere. Why does Petco do it?

Customer Service 40

Customer Service Expenses Purchasing Etiquette 40

Make or Break Moments

FEBRUARY 1, 2010

That’s why one of the feature articles in the recent Manta Sales newsletter caught my eye. If we are conversing online or over the phone – the desire to multi-task while we talk can be overwhelming, but if you read Larry’s article you can hear just how wrong that decision was. Introduce yourself.

Customer Service 100

Customer Service 2010 2009 2008 100