Remove Customer Service Remove Email Remove Purchasing Remove Suppliers
article thumbnail

5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

In its 2011 Oracle Customer Experience Impact Report , Harris Research found that 86 percent of U.S. consumers would pay more for a better service experience and that 89 percent have stopped doing business with a company after experiencing poor customer service. These steps can help you deliver superb customer service.

Email 271
article thumbnail

Tackling Business Strategy: 6 Tenets of Building a Scalable Brand

Success

That includes banners of various sizes for social media as well as templates for brochures, catalogs, newsletters for your email marketing strategy —anything you may conceivably use as your business grows. For instance, a pet food supplier would be a candidate for Emma to avoid as she may one day expand into pet foods.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The Evolution of CRM

Productivity Bits

These are generally focused on sales activities, but also encompass other critical business functions such as customer service, marketing and technical support. Customer data usually begins with a record of all of the organisations or individuals the business deals with, arranged by category, or role. Customer Support.

Suppliers 100
article thumbnail

How To Make This Recession Work For Your Small Home Business.

The Small Business Blog

If the supplier knows you are ready to buy for the right price they will cut you a deal. Promise to buy from one supplier for better payment terms, like 60 or 90 days. Getting a better price is especially easy to do right now, since suppliers are tripping over themselves to get business. Get better payment terms by negotiation.

Suppliers 100
article thumbnail

Top 5 Tips for Training Employees on a Budget

The Small Business Blog

Many equipment manufacturers offer free training to companies that purchase their products. If you have close links with customers that have a standardised training routine already in place, consider working with them to train your employees also. Don’t overlook the usefulness of this. Sponsors Advertise Here?

Budget 100
article thumbnail

Turbocharge Your Sales

The Small Business Blog

The recent downturn has made companies think twice about who they are dealing with and has made them potentially more likely to switch suppliers. Don’t give up on your bottom 80% The rule of thumb has generally been that top 20% of your customers generate 80% of your revenues. Perhaps to your firm? Sponsors Advertise Here?

2007 100
article thumbnail

Top 5 Ways of Being More Efficient in Business

The Small Business Blog

Don’t purchase containers to store more documents and files – throw away as much of your old stuff as possible instead. We may send you a confirmation email to check you are a real person We are sorry but any violation of the above rules will mean an automatic removal of your comment. Be ruthless with your filing.

2007 100