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The art of meeting customer expectations

Service Untitled

Let us assume a customer comes into a store to purchase a smart phone. People with experience and some technological knowledge can easily navigate such features as sending and receiving emails, editing Office documents, high-speed Web access, or even using the QWERTY keyboard. photo credit: SimplyAbbey.

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Answering Reader Mail: 7 Tips on Attire, Scheduling & Etiquette

Musings of a High-Level Executive Assistant

I open up a Word document and every time I see something in my emails that needs to be taken care of – I put it on that Word list. Everything should be scheduled based on priority, always make the other parties feel they are important, and their requests are being heard, and attentive customer service is key.

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