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Has the holiday shopping season started off with quality customer service?

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Hardly sounds like much customer service was going on. Dozens of surveys state that customers will pay more for a better customer service experience. cashmere sweater sale, and who found and purchased 47 inch LED televisions for $199.00. So now statistics and polls get confusing.

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‘Tis the season to rev up the customer service

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Statistics for the 2011 shopping holiday season look a little scary for merchants this year. According to a Price Grabber survey, 45 percent of consumers say they are going to spend less on holiday shopping compared to what they spent in 2010. The average holiday shopper will spend 15 hours this season shopping for presents.

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Is your customer service “naughty” or “nice?”

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Consumer Reports just came out with their holiday report card giving holiday shoppers some interesting facts Santa’s helpers will surely want to consider before buying gifts either at the mall or online. It seems the company could be shooting itself in the foot when charging more at the mall. photo credit: kholkute.

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Bringing more customer service strategies to traditional shopping stores

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By 2014, consumer purchases using e-retail is expected to exceed $249 billion. Primarily the best defenses against customers sitting in front of their computers and buying products is to compete in price, selection, and customer service. Never forget that the Internet is also your friend. photo credit: sancho_panza.

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Cyber Monday Deals 2010

Eco-Office Gals

This discount can be applied to any of their 30 child themes, the StudioPress Genesis Theme Framework , or the StudioPress Pro Plus All-Theme Package which includes all current and future themes. Eco-Office Gals will Install your StudioPress theme on your WordPress Platform FREE with purchase through our affiliate link!

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Brick and mortar stores can still outdo Amazon with ‘Amazon Can’t Do That’

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In a study titled “Amazon Can’t Do That” polling 1,500 consumers spanning the three generations of Millennial, Gen X, and Boomers research group, WD Partners concluded that shoppers still prefer feeling, walking around, and gathering with friends and families during the holiday shopping season. photo by: cruiznbye.

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Small Business Saturday – a boon for local retail stores

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Small businesses can answer their own phones instead of having to “press one” to begin the maze of customer service, as well as actually do hands on personal service for customers while they wait. All in all, it seems like a positive holiday shopping season with merchants thinking positive thoughts.