Service Untitled

JULY 7, 2010

Finally, the technology of American Express that can tap into the a database of customer information showing their past buying activity can prompt a representative to aim future promotions, and services pertaining to a specific card member rather than a general pitch for new products.

Credit Card 40

Credit Card Customer Service Postal Service FedEx 40

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MARCH 15, 2010

Attention getting promotions last week celebrating Jet Blue’s ten years of service included $10 thank-you fares on all remaining seats between NY JFK and the airline’ s first ten destinations. Credit cards offer extra customer service perks My new Nordstrom credit card came in the mail, and.

Credit Card 40

Credit Card Customer Service 2009 Travel 40

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SEPTEMBER 3, 2010

This part of the interview includes information on how American Express decides to hire new employees versus promote them from within, more information on the compensation and motivation methods the company is using, how they use Net Promoter, information on the company’s “Relationship Care” program, and more.

Interviewing 40

Interviewing Customer Service Credit Card Promotion 40

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AUGUST 26, 2010

Divided up by divisions? In my center, we primarily serve our Centurion and Platinum card members. We have some of our credit and collections team here that serves our high balance customers; we have the dispute process team so if a cardmember has a billing dispute with a merchant we serve them here in this center.

Interviewing 40

Interviewing Customer Service Credit Card Networking 40

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AUGUST 30, 2010

Up went an obvious link stating, Frequently Asked Questions. Next came the forum that Elizabeth set up. A customer logs in and sets up a user account. Her first strategy was to refer customers and contacts to a website, and there she introduced her knowledge base.

Customer Service 40

Customer Service Social Media Credit Card Etiquette 40