Service Untitled» Blog Archive » Interview with Doria Camaraza.
Service Untitled
SEPTEMBER 3, 2010
We recognized that great service doesn’t come down to what we think about our performance internally. We retired traditional call center metrics to focus on the voice of the customer – what we call “Recommend to a Friend” has become a primary metric for our customer care professional performance so is tied to their incentive pay now.
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