Cost Customer Service Payroll PDF 
Small Business CEO
MAY 5, 2010
Others enter the data into payroll, into project tracking systems and then again into client billing systems. If your IT infrastructure isn’t ready, slow response and downtime can result in lost opportunities for new customers as the recovery takes off. It may also hurt existing customer relationships.
Small Business CEO
DECEMBER 15, 2009
Some examples: Customer service calls need to record details about the call and any follow up. Normally, customer service reps have several applications they need to switch between. Instead, for example, a resolution of “request service&# can automatically create a ticket in the maintenance system.
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