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Service Untitled» Blog Archive » The benefits of a process-focused.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. It is the senior representatives who need to have the vision for the company, and they are the ones who need to focus on the critical processes, and in turn teach and mentor each lower level of management.

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Interview with Rob Siefker of Zappos – Part 4 of 4

Service Untitled

And that’s okay as long as the job that they’re doing at that time continues to be great and they’re doing well with their customers and they’re doing well with their team. They’re still mentors. So as we wrap up, what are some easy things that you think companies can do to improve their customer service? It’s not a cost.