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The Small Business Blog
MARCH 23, 2010
Copyright © 1994-2010 Winweb® · All rights reserved. Good Customer Service Can Go A Long Way by Stefan Töpfer on Mar 24, 2010 For a small business, customer retention can prove as profitable as sourcing new customers. But, what makes good customer service? So, listen to them.
The Small Business Blog
AUGUST 8, 2010
Copyright © 1994-2010 Winweb® · All rights reserved. They all have to do their part by providing excellent customer service. Without exception, all of your staff need an in-depth knowledge of the product or service that you provide. Explaining it to potential customers should become second nature to them.
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The Small Business Blog
MAY 23, 2010
Copyright © 1994-2010 Winweb® · All rights reserved. Set aside time each day to answer your email and try to update your website slightly if you have time left over. If email communication is not working well with a particular customer, don’t hestitate to pick up the phone or send a letter instead.
The Small Business Blog
MARCH 21, 2010
Copyright © 1994-2010 Winweb® · All rights reserved. Make the necessary changes once you know exactly what your customers want. Evans Said on March 30th, 2010 at 9:49 pm Good points stefan, I believe good customer services is the key to survive in today’s economy. Starting a Small Business?
The Small Business Blog
JUNE 13, 2010
Copyright © 1994-2010 Winweb® · All rights reserved. Share information about your business and about you – your history and values are important to prospective customers. Make it easy for customers to get in contact with your business, via email, telephone or ’snail mail’ Respond promptly.
The Small Business Blog
MAY 18, 2010
Copyright © 1994-2010 Winweb® · All rights reserved. by Stefan Töpfer on May 19, 2010 While we all hope to make our customers 100% happy all of the time, and this must of course be what we strive for, there will be occasions where a customer is less than happy with the service you have provided.
The Small Business Blog
DECEMBER 28, 2009
Copyright © 1994-2010 Winweb® · All rights reserved. We may send you a confirmation email to check you are a real person We are sorry but any violation of the above rules will mean an automatic removal of your comment. Ask me your small business questions, I will answer them ASAP. Sponsors Advertise Here?
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