Confidence, Etiquette, Mentoring and Phones - Administrative Professionals Pulse

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Confidence

Etiquette

Mentoring

Phones

Communication Skills That Have Impact…Choose The Right Medium

Office Dynamics

MAY 27, 2014

Does it make any difference whether you IM or phone someone? The only way to develop a sure confidence is to study the mediums of communication, the purpose and the relationships. In the 21 st century, we have so many ways to communicate. Is each communication medium interchangeable? And when should you use letter correspondence?

Skills

Skills Etiquette Social Media Mentoring

Interview with Rob Siefker of Zappos – Part 4 of 4

Service Untitled

FEBRUARY 29, 2012

They can listen to phone calls. They’ve learned the ones that they want and they just want to answer the phones on a day–to–day basis. They’re still mentors. And you just have to be confident that what you’re doing is that, is the best. And it comes through in the phone call. So they have manageable team sizes.

Interviewing

Interviewing Customer Service Skills Goals

Communication Skills That Have Impact…Choose The Right Medium

Interview with Rob Siefker of Zappos – Part 4 of 4

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