article thumbnail

5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

In face-to-face situations, it’s best to wear professional attire and work on projecting good posture , a positive attitude , friendly eye contact, a firm handshake, a smile and a look of confidence. In its 2011 Oracle Customer Experience Impact Report , Harris Research found that 86 percent of U.S.

Email 279
article thumbnail

Office trends may come and go, but some values (such as good ergonomics) are eternal

Workplace Insight

We have been fortunate enough since then to win National Awards for our Customer Service, Website, Workplace Wellbeing programmes and marketing initiatives, all driven by our ongoing desire to help our clients work well, wherever and however they are working.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Best Buy customer service still at odds

Service Untitled

Spokesperson for the company, Lisa Hawks blamed the glitches on their software supplier, Oracle which presumably can forecast demand and plan the coordinating inventory, but stated the problem was under control and wouldn’t happen again. Now Best Buy will have to regain the confidence of shoppers, and stop making excuses.

article thumbnail

Small Business World News Round-up - 2009/11/03

The Small Business Blog

Business cuts back on training and hours in bid to hang onto staff : A new survey by the Australian Industry Group has revealed that a third of companies are planning to cut their training budgets in the next 12 months, as entrepreneurs fight… India Inc’s business confidence surges, says CII : The business confidence of India Inc.

2009 100
article thumbnail

Service Untitled» Blog Archive » Employee engagement is a force.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Senior management can lead with their vision and strategies in order to instill employee confidence. Employee satisfaction a key to exemplary customer service A motivated workplace helps all of us do our jobs.

article thumbnail

Service Untitled» Blog Archive » How to overcome negative brand.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Although the case remains unsolved, Johnson and Johnson developed the triple-seal tamper resistant package to restore consumer confidence. So what do these examples teach us? David Copperfield.

article thumbnail

Small Business World News Round-up – 2009/12/15

The Small Business Blog

Canadian small business confidence slowly improving : Small business confidence in the Canadian economy is improving but it suggests that although the recovery is proceeding its pace is gradual. Businesses in Newfoundland & Labrador, New Brunswick, British Columbia and Alberta are the most optimistic for the coming year.

2009 100