Small Business CEO

JANUARY 25, 2010

Maybe you look at maximizing revenue per full-time employee, increasing first call resolution in your contact center or IT expense as a percent of revenue. Is that the right comparison? Your customers, whether they are consumers or businesses, rarely measure you against others in your industry. Think about it.

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Small Business CEO

AUGUST 10, 2012

Depending on the industry, small businesses usually depend on logistics and shipping services at some point. While some choose to facilitate those functions internally, others might consider outsourcing the work. Think of this: if a customer’s package is late, damaged, or lost, their next purchase could very well be from a competitor.

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Recruit CRM

NOVEMBER 8, 2021

Improved Cost Per Hire We all know most businesses cannot invest hundreds of dollars ongoing through the expensive screening process, every time they have to hire new talent. GetApp , a comparison site for small business software, found that respondents who used an Applicant Tracking System were seeing clear benefits — 86.1%

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