Remove Company Remove Credit Card Remove Etiquette Remove Promotion
article thumbnail

Service Untitled» Blog Archive » Building customer relationships.

Service Untitled

A customer service applicant might be asked, “If you worked at American Express, how would you give a hug to a card member over the phone?&# The website is also easy to navigate, user friendly, and provides information pertinent to all card members. At a local. You can follow any responses to this entry through the RSS 2.0

article thumbnail

Service Untitled» Blog Archive » Jet Blue flies high with customer.

Service Untitled

Home About Service Untitled Subscribe for Free Consulting Contact Archives Jet Blue flies high with customer service perks Cheryl March 15, 2010 Customer Service , Proactive , Service Untitled , Specific Companies No Comments Just check Terminal 5 at New York JFK airport for the state-of-the-art facility geared for efficiency and customer comfort.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Service Untitled» Blog Archive » Interview with Doria Camaraza.

Service Untitled

This part of the interview includes information on how American Express decides to hire new employees versus promote them from within, more information on the compensation and motivation methods the company is using, how they use Net Promoter, information on the company’s “Relationship Care” program, and more.

article thumbnail

Service Untitled» Blog Archive » Interview with Doria Camaraza.

Service Untitled

As an American Express cardmember myself, the workings behind the 160 year old company were also personally interesting to me. Question: Tell me a little bit how you got started at American Express, what your role is, and what you do at the company? Answer: Believe it or not, I have been with this great company for 23 years.

article thumbnail

Service Untitled» Blog Archive » Improve small business customer.

Service Untitled

She started her company a few years ago when she decided she no longer wanted to be a banker, and in the back room of her home and a two-car garage to warehouse merchandise, her business has grown by leaps and bounds. Gave Arnold said: Aug 30, 10 at 9:46 pm A help desk has also helped my company a lot. But not “personal.&#