Service Untitled

MARCH 15, 2010

Service Untitled The blog about customer service and the customer service experience. Jet Blue delivers service differently than most low-cost carriers. If a customer is involuntarily denied boarding because of a Jet Blue overbooking, the company claims to reimburse a passenger $1,000.

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Credit Card Customer Service 2009 Travel 40

Service Untitled

APRIL 28, 2009

Service Untitled The blog about customer service and the customer service experience. The idea is that the companies can power some of their service with their customer communities. Chances are, most of these volunteers aren’t interested in being paid for their work. Offer tours.

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Credit Card Customer Service Gifts Etiquette 40

Service Untitled

SEPTEMBER 22, 2010

Service Untitled The blog about customer service and the customer service experience. In this part of the interview, we talk about how customer service ties in with the different types of American Express cards and how American Express approaches the important topics of empowerment and taking ownership of issues.

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Interviewing Customer Service Credit Card Atrium 40

Service Untitled

AUGUST 30, 2010

Service Untitled The blog about customer service and the customer service experience. She started her company a few years ago when she decided she no longer wanted to be a banker, and in the back room of her home and a two-car garage to warehouse merchandise, her business has grown by leaps and bounds.

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Customer Service Social Media Credit Card Etiquette 40

Service Untitled

OCTOBER 7, 2010

Service Untitled The blog about customer service and the customer service experience. After 23 years here, our competition cannot replicate the level of service we provide, customer service is part of our DNAnswer: We hire for it, we train for it, we reinvest in our people through constant upskilling.

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Interviewing Customer Service Social Media Credit Card 40

Service Untitled

AUGUST 26, 2010

Service Untitled The blog about customer service and the customer service experience. This was an interview I was excited a lot about because I’ve written about American Express a number of times and in pretty much any customer satisfaction or customer service ranking, American Express makes the list.

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Interviewing Customer Service Credit Card Networking 40

Service Untitled

SEPTEMBER 3, 2010

Service Untitled The blog about customer service and the customer service experience. Our aspiration is to become the world’s most respected service brand. And over extenuating circumstances, over the course of time with many customers, we have been a go-to company.

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