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Service Untitled» Blog Archive » What creates customer loyalty?

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Cheryl September 07, 2010 Customer Satisfaction , Specific Companies No Comments Customer loyalty is the attitude of a customer when he purchases a particular product of a particular brand over another. The customer retains that brand loyalty and re-purchases or re-uses that product or service.

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Service Untitled» Blog Archive » Impact of poor customer service.

Service Untitled

When the shopper finally did find an iPod he wanted to purchase, there were no more in stock, and he was told the next order was not expected for another four weeks. According to The Australian , the company now plans to spend $100 million over the next four years to improve their customer service.

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Service Untitled» Blog Archive » Diapers.com uses customer service.

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.&# Inventory expanded from diapers and wipes to formula, baby food, cribs, car seats, clothing, strollers, etc. It started with purchasing massive quantities (huge diaper loads) from all major manufacturers like Proctor & Gamble, Johnson & Johnson, etc.