Success
NOVEMBER 10, 2022
He believes that a suit of clothes and a necktie should be worn until they are threadbare. He would never think of inviting a customer or a prospective customer to a luncheon, or of offering to pay his car fare (if he happened to be traveling with him). Power is the goal of the highest ambition.
Service Untitled
JUNE 27, 2011
travelers are generally disgruntled over the lack of integrity and the lack of customer service. In comparison, who isn’t complaining about increased bag fees, and in the case of Continental Airlines, the complimentary in-flight meals canceled with a rise in fares makes the travel experience worse and worse.
Workplace Insight
JANUARY 1, 2024
It bears some comparisons with Blueprint: The Evolutionary Origins of a Good Society by Nicholas A Christakis which offered a wide-ranging look at how people and their societies and environments are shaped by their innate and sometimes unchangeable characteristics. Humanity needs to make a choice,” he writes.
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