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From the Archives: The Ultimate Cost of Penny-Pinching

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He believes that a suit of clothes and a necktie should be worn until they are threadbare. The Expensive Is Often the Cheapest. The breakage, the damage, the losses, the expensive blunders, the injury to merchandise, the loss of customers resulting from cheap labor are not compensated for by low wages.

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Service Untitled» Blog Archive » Impact of poor customer service.

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Also, customers complained most items were more expensive than other competing stores. It will be interesting to observe, especially after the last comparison of Myer customer service was compared to a Kmart level of customer service. Will it work? Let’s see how companies rebuild tarnished reputations.