Calendars Customer Service Restaurants Social Media 
Make or Break Moments
MAY 4, 2010
Starting with the generous sponsors: Avitae, Nickles Bakery , Stancato’s Italian Restaurant and the Cuyahoga Valley Career Center. My session was called Create a Customer-Focused Social Media Strategy. I have the slide presentation at SlideShare and the handouts with audio explanation at PolicyforSocial Media.
Make or Break Moments
JANUARY 16, 2010
I have to be honest, I don’t go for the food. I only go when The Reunion Band is playing. One of the band members, Jim Gray, is a family friend and the band plays all the classic rock songs you love to sing.
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Make or Break Moments
JUNE 14, 2010
The purpose? To talk about Seth’s book Linchpins and what it means to make yourself an artist in your field and consequently indispensible.
Make or Break Moments
DECEMBER 25, 2009
Our customers feel the same way. Their favorite product line or their favorite booth in the restaurant. It is the simple touches – remembering their name or how they take their coffee. Or just greeting them with pleasure in your voice so they know they are valued.
Make or Break Moments
MAY 20, 2010
In customer service words, I believe we can take that to mean that we never give up in our effort to provide every customer the best experience; when it is easy and when it is challenging. *Okay, the date consisted of him sending a batboy over to the stands with a ticket to his seats behind the Reds dugout.
Loosely Speaking
OCTOBER 29, 2008
That means that you can: jump in anywhere, and talk about anything share links to sites and photos and your social media identities elsewhere ask questions directly to others in the conversation What to say? Where to start? Here are some ideas to get us going: 1. How did you get started in this business? Get Loosely Speaking Products.
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