Benchmarking Customer Expectations - What’s the Right Yardstick?
Small Business CEO
JANUARY 25, 2010
Maybe you look at maximizing revenue per full-time employee, increasing first call resolution in your contact center or IT expense as a percent of revenue. If you manage an internal support organization like Information Technology, Human Resources or Finance, re-visit your internal benchmarks. Make budgeting easier.
40 
Let's personalize your content