Announcing my first book: The Hidden Power of Your Customers
Customers Rock!
MAY 5, 2011
Here is a short excerpt from the introduction: It has been my experience that many companies spend most of their time and budget focusing on selling to new customers and end up neglecting their existing ones. It was completed on February 1 (I think I missed out on most of the family holiday activities this past season). It has to ROCK.
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