article thumbnail

USAA Customer-First Approach to Business » Make or Break Moments

Make or Break Moments

They have created a company that puts the specific needs of their customers first. I was especially intrigued by what the article refers to it as their Secret Sauce.

article thumbnail

45 Professional Development Books to Level Up Your Career and Your Life

Success

Treating People Well: The Extraordinary Power of Civility at Work and in Life By Lea Berman and Jeremy Bernard With the decline in regular face-to-face interaction and so many people hiding behind social media, it seems as though politeness is often lost at work and in daily life.

UPS 290