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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

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In a study published in Psychological Science , Princeton psychologists Janine Willis and Alexander Todorov reveal that it takes only a tenth of a second to form an impression of someone when you first meet. Transactional milestones are any events that move the customer through the purchasing experience. Nail the last impression!

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45 Professional Development Books to Level Up Your Career and Your Life

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Hill’s principles are candid, some coming from his own experiences and others in the form of entertaining stories. She takes the reader on a tour of the emotional lives of high achievers, those who procrastinate and those who don’t, and surveys the current science on motivation. This is the year to add it to your marketing strategy.

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