article thumbnail

5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

In a study published in Psychological Science , Princeton psychologists Janine Willis and Alexander Todorov reveal that it takes only a tenth of a second to form an impression of someone when you first meet. The window to make a strong first impression with a customer continues to shrink. times the impact of spoken ones.

Email 262
article thumbnail

Answering Reader Mail: 7 Tips on Attire, Scheduling & Etiquette

Musings of a High-Level Executive Assistant

This company is so ginormous I am having a dizzy time of trying to wrap my brain around what all they do – various forms of power, civil engineering, and then the IT services side of it. I open up a Word document and every time I see something in my emails that needs to be taken care of – I put it on that Word list. My CEO is new.

Attire 40
article thumbnail

Tips for Planning Someone Else’s Travel

Office Dynamics

Each traveler has personal preferences and unique quirks that make travel planning a true art form. Include time, location, phone numbers of relevant contact people, and appropriate attire. Planning travel for others is no simple matter and administrative professionals know this better than anyone else! How TRAVO can help….

Travel 100