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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

In face-to-face situations, it’s best to wear professional attire and work on projecting good posture , a positive attitude , friendly eye contact, a firm handshake, a smile and a look of confidence. In its 2011 Oracle Customer Experience Impact Report , Harris Research found that 86 percent of U.S. times the impact of spoken ones.

Email 269
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Answering Reader Mail: 7 Tips on Attire, Scheduling & Etiquette

Musings of a High-Level Executive Assistant

I suggested it to the person organizing the event so I could help out and work it, but also to meet the direct reports of my CEO and the rest of the team at the headquarter office there. Now that I think about it, when I was interviewed by the other assistant, they were wearing athletic attire and I was wearing a suit!

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