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‘WOW’ customer service has to be reliable and consistent

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With the convenience of online browsing, the possibilities are endless, but how will our online retailers handle customer service? The customer service representative was exceptional and spent the time trying to figure out what replacement cushions would have the best result. And so the shopping begins.

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Is your customer service “naughty” or “nice?”

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Consumer Reports just came out with their holiday report card giving holiday shoppers some interesting facts Santa’s helpers will surely want to consider before buying gifts either at the mall or online. photo credit: kholkute. It seems the company could be shooting itself in the foot when charging more at the mall.

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Service Untitled» Blog Archive » Mixing rewards and incentives eat.

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Service Untitled The blog about customer service and the customer service experience. If we use the accepted premise that it is much easier and much more lucrative to keep established customers coming back, why is there so much attention paid to new customers? What about me?

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Service Untitled» Blog Archive » Rewarding Volunteers

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Service Untitled The blog about customer service and the customer service experience. The idea is that the companies can power some of their service with their customer communities. Chances are, most of these volunteers aren’t interested in being paid for their work. Gift cards.

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Building respect as part of your company culture

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Out of the top industries which include airlines, banks, cell phone services, credit cards, hotels, insurance firms, internet providers, investment companies, medical insurance, and retailers, consumers ultimately choose good customer service over low prices. So what makes a company really shine?

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Three Reasons You Need to Convince Newbies They Need a Website.

Men With Pens

If you’re not online, people won’t be able to find you – period. The best damn plumber in the world might live in my town and be working in the building right next to mine (which, as a matter of fact, he does), but unless I knew him personally, I wouldn’t know it. He doesn’t have a website. Kathleen K.

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