Service Untitled
MAY 21, 2012
There is no relaxing elevator music where I can work until an agent answers; instead I’m forced to listen to a litany of advertisements offering me more services that might very well call me back to this same maze of customer service mediocrity. So what makes Zappos.com a leader in customer service?
Service Untitled
SEPTEMBER 17, 2010
Service Untitled The blog about customer service and the customer service experience. According to The Australian , the company now plans to spend $100 million over the next four years to improve their customer service. Brookes also plans to equip 65 stores with 4,000 touch screen registers.
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Make or Break Moments
MAY 3, 2010
Jenni and I looked at each other and thought – okay here is a product with no comparison so you are breaking ground. It has a name that can’t be pronouced correctly without assistance. If you wanted to leave a first impression with your customer about a new product would you say it’s like NOTHING?
Make or Break Moments
MAY 11, 2010
Add to that the fact that I hadn’t exercised since Reagan was President – it was a pretty tame routine by all standards of comparison. As a customer – it isn’t my speciality, so I don’t question, I just continue on. The company didn’t come to the customer.
Service Untitled
AUGUST 12, 2011
A recent survey conducted by American Express shows Americans demanding better customer service as compared to last year. Statistics showed 70 percent of consumers willing to spend 13 percent more for “WOW&# service as compared to 2010 when only 55 percent of consumers were only willing to spend 9 percent more.
Service Untitled
JUNE 27, 2011
Most complaints were about higher fares, higher prices, and how customers overwhelmingly feel they are getting less for their money. travelers are generally disgruntled over the lack of integrity and the lack of customer service. travelers are generally disgruntled over the lack of integrity and the lack of customer service.
Small Business CEO
JANUARY 25, 2010
Is that the right comparison? Your customers, whether they are consumers or businesses, rarely measure you against others in your industry. A customer’s last memory of service is rarely another organization of your type. For business to business companies, the comparisons may be different but they still happen. *
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