What to Do When You Have to “Fix and Polish” a Message
Office Dynamics
JUNE 1, 2018
For example, if it’s a letter to a credit card company about a dispute, make it clear what you want, e.g., future credit or a refund. Yet most of the maintenance budget dollars are needed for normal upkeep and operational costs. Does the communication specify what you want readers to do and by when? Register here.
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