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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

Here’s one of five emails I received on one order: Dear Todd AKA Shindigz Customer of the Day, CONGRATULATIONS! You will receive another awesome and highly entertaining email from us as soon as your items ship… Talk about a hook! I do more than 700 phone calls, not emails, to clients on their birthdays each year.

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Q&A: Bauble Stockings Founder on Turning a Family Tradition Into a Business

Success

Growing up, Kate Stice Stewart would shop for a special Christmas gift for her mother. She, her brothers and their father would nestle it—or a clue about it—in a small needlepoint stocking on the tree, and it would be the last gift opened. I start emailing all of these different groups. So it had to be perfect. She agreed.

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