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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

Or what about an elegant restaurant that has a dress code prohibiting shorts? Instead of turning someone away, a restaurant staffer escorts him to a private closet that has “loaner pants.” A couple of hours later, the happy patron pays his $200 tab; he will return to the restaurant nine times the next year. Do your homework.

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From the archive: The role of workplace design in employee engagement

Workplace Insight

How workplace design can be used to boost employee engagement Organisations looking to improve employee engagement might be surprised to learn nearly one-third of workers are neither engaged nor disengaged but fall somewhere in the moderate middle. Today, she is Director Media Communications of both Steelcase and Coalesse in EMEA.