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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

In a study published in Psychological Science , Princeton psychologists Janine Willis and Alexander Todorov reveal that it takes only a tenth of a second to form an impression of someone when you first meet. According to the Echo 2012 Global Customer Service Barometer , only 7 percent of U.S.

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The Bribery Act – what do assistants need to know?

Practically Perfect PA

Last week I went along to Confex 2012, for those that don’t know Confex is a large exhibition aimed predominately at event organisers. A commercial organisation can be found guilty of this offence if the bribery is carried out by an employee or a third person, this could include a contractor, a supplier, an agent or a subsidiary.

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An Open Letter To Our Prime Minister, David Cameron

The Small Business Blog

From April 2011, HMRC will no longer accept paper form tax returns and accounts from companies. Paper accounts will still need to be prepared for shareholders in proper form, but government will require them to be tagged to comply with their iXBRL standards. It will also result in significant risk of error. Digg Furl Netscape Yahoo!

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