Remove 2012 Remove Email Remove Gifts Remove Phones
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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

Or the physician who returns a prospective patient’s call on a Saturday, spends 20 minutes on the phone discussing symptoms, and then shares a private cellphone number with instructions to call back if further medical advice is needed. According to the Echo 2012 Global Customer Service Barometer , only 7 percent of U.S.

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10 Favors You Can Do for Yourself Every Day

Success

In 2012 I wrote about my mother-in-law, Helen Johnson, and I think this question defined her life. Here are some simple gifts you can give yourself every day to keep you focused on what you can do: Control the tapes in your head. I admit it, I’m pretty addicted to my phone. But I did answer the pressing email! Enjoy them!

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Holiday Messages Made Easy

Laughing all the Way to Work

If you are a job seeker, send a greeting to every person you talked with about your career search this year, whether that talk was in person, by phone, or by email. We wish you the best of holidays and a prosperous 2012! As we give and receive gifts this holiday season, I think of the gift of knowing you.

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Sending flowers and customer service

Service Untitled

Many of us order our flowers over the phone or the Internet, and since holidays are a one shot deal when it comes to flowers being at their required destination on time, we as consumers hold florists to a high level of “flower” responsibility. Only a few dissatisfied customers ever received an answer on that ominous February 14th.

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Sending flowers and customer service

Service Untitled

Many of us order our flowers over the phone or the Internet, and since holidays are a one shot deal when it comes to flowers being at their required destination on time, we as consumers hold florists to a high level of “flower” responsibility. Only a few dissatisfied customers ever received an answer on that ominous February 14th.