Guest Post: Ritz-Carlton Customer Service Secrets
Service Untitled
NOVEMBER 28, 2012
So much so, Apple uses the luxury hospitality brand as a model for its owner customer support traditions. Part of their success can be credited to one simple mantra – “Radar On – Antenna Up.” This means seeking out the customers unanticipated and unvoiced needs. They’ll say things like “Give great service.”
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