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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

According to the Echo 2012 Global Customer Service Barometer , only 7 percent of U.S. Here’s an example: Over the years, my company has probably purchased steaks as gifts for key clients from 10 suppliers that never did anything to land a second sale. Two additional studies give us a whopping seven seconds.

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Terminology - Sharing vs. Access vs. On-Demand Economy

Small Business Labs

But as the Harvard Business Review article  The Sharing Economy Isn't About Sharing At All points out: the sharing economy isn't really a “sharing” economy at all; it’s an access economy. They're mostly referred to as "sharing economy" companies.

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Which room layout is right for my event?

Practically Perfect PA

Today I am off to The Office Show 2012 at London Olympia. The suppliers at the exhibition are tailored for assistants, the seminars are run by some of the most prestigious training companies and as always there are a lot of free goodies! Happy National PA day everyone and hopefully I will see a few of you at The Office Show 2012!

2012 100
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An Open Letter To Our Prime Minister, David Cameron

The Small Business Blog

I would particularly agree with HMRC being required to provide free binding advice, after all if they can’t interpret the rules how on earth are SMEs supposed to! [link] 1 week ago Ted Turner: "If you have an olive, you want an olive tree. You want a little more. You want the whole tree." 1 week ago More updates.

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