The Small Business Blog

NOVEMBER 2, 2009

6 days ago RT @ WinWeb Focus on Your Small Business Goals - [link] 6 days ago Perluondo: "They're exactly the demographics I'm looking for." WinWeb TV Free Small & Home Business Videos for you. My Recent Tweets Add value to become successfully self employed or a freelancer. — ST. Digg Furl Netscape Yahoo!

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The Small Business Blog

OCTOBER 26, 2009

6 days ago RT @ WinWeb Focus on Your Small Business Goals - [link] 6 days ago Perluondo: "They're exactly the demographics I'm looking for." WinWeb TV Free Small & Home Business Videos for you. My Recent Tweets Add value to become successfully self employed or a freelancer. — ST. Digg Furl Netscape Yahoo!

2009 100

2009 UPS 2007 2008 100

Make or Break Moments

JANUARY 1, 2010

Using the three word system forces you to narrow your resolutions or goals for the year down to one word a piece -something you can remember, like a mantra. And I was successful! This year I am taking a more positive approach For several years Chris Brogan has started each year with a focus on three words.

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2010 2009 Customer Service 2008 100

Make or Break Moments

APRIL 14, 2010

If you are going to be in the area – consider spending a day of making connections and learning different ways you can collaborate to help others (as well as yourself) achieve your goals. p.s. Yours truly will be presenting a workshop on Creating an Effective Marketing Strategy using Social Media.

Customer Service 100

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Make or Break Moments

MAY 20, 2010

Isn’t the goal to make it easy for our customers/prospects to do business with us? Shall we make it a goal to create a mobile version of our primary money-making website by the end of summer, if not sooner? So who’s with me? Okay – it’s a deal.

Customer Service 100

Customer Service 2009 Social Media 2008 100

Make or Break Moments

AUGUST 2, 2010

But ask yourself truthfully, would you answer “false&# to some of the following: If we have customer service training, we do not show the link between customer service and reaching our business goals. I’ll let you in on a little secret – the correct answer should be FALSE.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JULY 14, 2010

He made it public He dissed his owner He didn’t do it right He won’t be “the man&# anymore He didn’t own his decision The question from the customer’s perspective is this: did Lebron put himself in the shoes of his customers or was the decision based solely on his needs and his goals.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

FEBRUARY 8, 2010

SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 26, 2010

So look at your customer service policies. Or have you positioned yourself like Nordstroms and created policies around the 90% of your customers who just want a good quality product/service at an affordable price? Imagine a world where companies created a culture around the many. The Pareto Principle !

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JULY 14, 2010

I belong to several; local groups with a variety of business types and industry specific groups for speakers, writers, customer service and HR professionals. We talk about CUSTOMER SERVICE but I didn’t see a group that dealt with the “relationships&# we have with customers.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MAY 26, 2010

It breaks your pitch into the Who, What Why and Goal and then analyzes your pitch. The leader of the event talked about a tool Harvard Business Review has developed to help you hon your elevator pitch. It is called the Elevator Pitch Builder. It is worth the time it takes to visit.

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

FEBRUARY 2, 2010

Blogging – sharing my thoughts about customer service and learning from others about topics I’m interested in. He lives in Australia but for 100 weeks he is accomplishing 100 goals. Plus, you can listen to comments from your customers the instant they have something to say. It’s just so simple to connect with customers!

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

MAY 7, 2010

Three emails later, and they had named the book and set what they thought would be an impossible goal: 100 bloggers. It all started when McLellan blogged about a similar collaborative book effort and Heaton wrote to him to suggest they get a few fellow bloggers to produce a marketing book in the same vain.

Social Media 100

Social Media Customer Service 2009 2008 100

The Small Business Blog

AUGUST 8, 2010

6 days ago RT @ WinWeb Focus on Your Small Business Goals - [link] 6 days ago Perluondo: "They're exactly the demographics I'm looking for." They all have to do their part by providing excellent customer service. Explaining it to potential customers should become second nature to them.

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The Small Business Blog

JUNE 4, 2010

6 days ago RT @ WinWeb Focus on Your Small Business Goals - [link] 6 days ago Perluondo: "They're exactly the demographics I'm looking for." Marcus founded Direct Sitters in March 2009 after always dreaming of running his own company, and seeing a gap in the market for a short-term house sitting service.

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The Small Business Blog

MAY 18, 2010

6 days ago RT @ WinWeb Focus on Your Small Business Goals - [link] 6 days ago Perluondo: "They're exactly the demographics I'm looking for." Even if your customer service is second to none misunderstanding and technical faults can still occur, so it is important to consider procedures for dealing with unhappy customers.

2007 100

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The Small Business Blog

MARCH 21, 2010

6 days ago RT @ WinWeb Focus on Your Small Business Goals - [link] 6 days ago Perluondo: "They're exactly the demographics I'm looking for." Make the necessary changes once you know exactly what your customers want. WinWeb TV Free Small & Home Business Videos for you. Digg Furl Netscape Yahoo!

Learning 100

Learning 2007 2008 2006 100

The Small Business Blog

NOVEMBER 19, 2009

6 days ago RT @ WinWeb Focus on Your Small Business Goals - [link] 6 days ago Perluondo: "They're exactly the demographics I'm looking for." Opinions – Small Business Quote of the Week » « Previous Entries This entry was posted on Friday, November 20th, 2009 at 12:08 am and is filed under WinWeb.

2009 100

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The Small Business Blog

JANUARY 24, 2010

6 days ago RT @ WinWeb Focus on Your Small Business Goals - [link] 6 days ago Perluondo: "They're exactly the demographics I'm looking for." Share your goals with them so that they can help you achieve your dream of success. WinWeb TV Free Small & Home Business Videos for you. Digg Furl Netscape Yahoo!

Mentoring 100

Mentoring 2007 2008 2006 100

The Small Business Blog

MARCH 24, 2010

6 days ago RT @ WinWeb Focus on Your Small Business Goals - [link] 6 days ago Perluondo: "They're exactly the demographics I'm looking for." Richard Frank Said on March 29th, 2010 at 5:30 am Good customer service will go a long way. WinWeb TV Free Small & Home Business Videos for you. Not policy.

Budget 100

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The Small Business Blog

JUNE 13, 2010

6 days ago RT @ WinWeb Focus on Your Small Business Goals - [link] 6 days ago Perluondo: "They're exactly the demographics I'm looking for." Make it easy for customers to get in contact with your business, via email, telephone or ’snail mail’ Respond promptly. Your customer service must be top-notch.

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The Small Business Blog

DECEMBER 18, 2009

6 days ago RT @ WinWeb Focus on Your Small Business Goals - [link] 6 days ago Perluondo: "They're exactly the demographics I'm looking for." Ethics – Small Business Quote of the Week by Stefan Töpfer on Dec 19, 2009 A small business quote keeps you thinking, inspired and entertained. Clare Short (b.

2007 100

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The Small Business Blog

AUGUST 6, 2010

6 days ago RT @ WinWeb Focus on Your Small Business Goals - [link] 6 days ago Perluondo: "They're exactly the demographics I'm looking for." WinWeb TV Free Small & Home Business Videos for you. My Recent Tweets Add value to become successfully self employed or a freelancer. Digg Furl Netscape Yahoo!

2007 100

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The Small Business Blog

DECEMBER 28, 2009

6 days ago RT @ WinWeb Focus on Your Small Business Goals - [link] 6 days ago Perluondo: "They're exactly the demographics I'm looking for." Christmas – Small Business Quote of the Week by dave on Dec 29, 2009 A small business quote keeps you thinking, inspired and entertained. Phyllis Diller (b.

2007 100

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The Small Business Blog

JULY 30, 2010

6 days ago RT @ WinWeb Focus on Your Small Business Goals - [link] 6 days ago Perluondo: "They're exactly the demographics I'm looking for." WinWeb TV Free Small & Home Business Videos for you. My Recent Tweets Add value to become successfully self employed or a freelancer. Digg Furl Netscape Yahoo!

2007 100

2007 2008 2006 2009 100

The Small Business Blog

JULY 30, 2010

6 days ago RT @ WinWeb Focus on Your Small Business Goals - [link] 6 days ago Perluondo: "They're exactly the demographics I'm looking for." WinWeb TV Free Small & Home Business Videos for you. My Recent Tweets Add value to become successfully self employed or a freelancer. Digg Furl Netscape Yahoo!

2007 100

2007 2008 2006 2009 100

The Small Business Blog

JULY 23, 2010

6 days ago RT @ WinWeb Focus on Your Small Business Goals - [link] 6 days ago Perluondo: "They're exactly the demographics I'm looking for." WinWeb TV Free Small & Home Business Videos for you. My Recent Tweets Add value to become successfully self employed or a freelancer. Digg Furl Netscape Yahoo!

2007 100

2007 2008 2006 2009 100

The Small Business Blog

JULY 16, 2010

6 days ago RT @ WinWeb Focus on Your Small Business Goals - [link] 6 days ago Perluondo: "They're exactly the demographics I'm looking for." WinWeb TV Free Small & Home Business Videos for you. My Recent Tweets Add value to become successfully self employed or a freelancer. Digg Furl Netscape Yahoo!

2007 100

2007 2008 2006 2009 100

The Small Business Blog

NOVEMBER 13, 2009

6 days ago RT @ WinWeb Focus on Your Small Business Goals - [link] 6 days ago Perluondo: "They're exactly the demographics I'm looking for." Ideas – Small Business Quote of the Week by Stefan Töpfer on Nov 14, 2009 A small business quote keeps you thinking, inspired and entertained.

2006 100

2006 2007 2008 2009 100

The Small Business Blog

NOVEMBER 6, 2009

6 days ago RT @ WinWeb Focus on Your Small Business Goals - [link] 6 days ago Perluondo: "They're exactly the demographics I'm looking for." Economics – Small Business Quote of the Week by Stefan Töpfer on Nov 07, 2009 A small business quote keeps you thinking, inspired and entertained.

2007 100

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The Small Business Blog

NOVEMBER 28, 2009

6 days ago RT @ WinWeb Focus on Your Small Business Goals - [link] 6 days ago Perluondo: "They're exactly the demographics I'm looking for." WinWeb TV Free Small & Home Business Videos for you. My Recent Tweets Add value to become successfully self employed or a freelancer. Digg Furl Netscape Yahoo!

2007 100

2007 2008 2006 2009 100

The Small Business Blog

JUNE 26, 2010

6 days ago RT @ WinWeb Focus on Your Small Business Goals - [link] 6 days ago Perluondo: "They're exactly the demographics I'm looking for." WinWeb TV Free Small & Home Business Videos for you. My Recent Tweets Add value to become successfully self employed or a freelancer. Digg Furl Netscape Yahoo!

2007 100

2007 2008 2006 2010 100

The Small Business Blog

NOVEMBER 20, 2009

6 days ago RT @ WinWeb Focus on Your Small Business Goals - [link] 6 days ago Perluondo: "They're exactly the demographics I'm looking for." Opinions – Small Business Quote of the Week by Stefan Töpfer on Nov 21, 2009 A small business quote keeps you thinking, inspired and entertained. Rupert Murdoch (b.

2007 100

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The Small Business Blog

JUNE 18, 2010

6 days ago RT @ WinWeb Focus on Your Small Business Goals - [link] 6 days ago Perluondo: "They're exactly the demographics I'm looking for." WinWeb TV Free Small & Home Business Videos for you. My Recent Tweets Add value to become successfully self employed or a freelancer. Digg Furl Netscape Yahoo!

2007 100

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The Small Business Blog

JUNE 11, 2010

6 days ago RT @ WinWeb Focus on Your Small Business Goals - [link] 6 days ago Perluondo: "They're exactly the demographics I'm looking for." WinWeb TV Free Small & Home Business Videos for you. My Recent Tweets Add value to become successfully self employed or a freelancer. Digg Furl Netscape Yahoo!

2007 100

2007 2008 2006 2009 100

The Small Business Blog

MAY 28, 2010

6 days ago RT @ WinWeb Focus on Your Small Business Goals - [link] 6 days ago Perluondo: "They're exactly the demographics I'm looking for." WinWeb TV Free Small & Home Business Videos for you. My Recent Tweets Add value to become successfully self employed or a freelancer. Digg Furl Netscape Yahoo!

2007 100

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The Small Business Blog

MARCH 9, 2010

6 days ago RT @ WinWeb Focus on Your Small Business Goals - [link] 6 days ago Perluondo: "They're exactly the demographics I'm looking for." WinWeb TV Free Small & Home Business Videos for you. My Recent Tweets Add value to become successfully self employed or a freelancer. Digg Furl Netscape Yahoo!

2007 100

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