The Small Business Blog

SEPTEMBER 19, 2009

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Forex Robot : Take Your Company Public In Less Than 10 Days? Keep other people’s elderly relatives company for a small fee.

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The Small Business Blog

NOVEMBER 9, 2009

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Forex Robot : Take Your Company Public In Less Than 10 Days? You want the whole tree." 1 week ago More updates.

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The Small Business Blog

NOVEMBER 16, 2009

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Forex Robot : Take Your Company Public In Less Than 10 Days? You want the whole tree." 1 week ago More updates.

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The Small Business Blog

NOVEMBER 30, 2009

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Forex Robot : Take Your Company Public In Less Than 10 Days? Plenty of Indianapolis-area companies are for sale. You want the whole tree."

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The Small Business Blog

OCTOBER 26, 2009

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Forex Robot : Take Your Company Public In Less Than 10 Days? You want the whole tree." 1 week ago More updates.

2009 100

2009 UPS 2007 2008 100

The Small Business Blog

DECEMBER 14, 2009

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Forex Robot : Take Your Company Public In Less Than 10 Days? You want the whole tree." 1 week ago More updates.

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Service Untitled

DECEMBER 27, 2010

Interestingly enough, the social trends since 2008 have grown exponentially. In 2008, social media and customer service were not even on the radar; in 2009 it grew to 13%, and this year 40% of contact centers actively use social media in their customer service. At a local.

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Social Media Customer Service 2008 2009 40

Make or Break Moments

JUNE 2, 2010

Posted by Deborah Chaddock Brown on June 2, 2010 under Listening , Missed Moments , social media | Be the First to Comment Just saw this link on a tweet The Biggest Shift Since the Industrial Revolution. Enter your company name, your products, your industry key words and see what is being said. Visit Search.Twitter.

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Social Media Customer Service 2009 2008 100

The Small Business Blog

NOVEMBER 2, 2009

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Forex Robot : Take Your Company Public In Less Than 10 Days? You want the whole tree." 1 week ago More updates. — ST.

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Service Untitled

MAY 21, 2012

There is no relaxing elevator music where I can work until an agent answers; instead I’m forced to listen to a litany of advertisements offering me more services that might very well call me back to this same maze of customer service mediocrity. So what makes Zappos.com a leader in customer service?

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Customer Service Social Media 2009 Purchasing 40

Make or Break Moments

JUNE 4, 2010

A number of references to your company, perhaps some LinkedIn answers, a blog comments or two? A number of references to your company, perhaps some LinkedIn answers, a blog comments or two? Social media has taken over the web. Your name and your picture are becoming more valuable than your company name ever could be.

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Make or Break Moments

MAY 7, 2010

Fast forward to today and the abstract experiment is now a concrete treatise on the state of social media and marketing best practices as a whole. Read all about it and then order your copy.

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Social Media Customer Service 2009 2008 100

Make or Break Moments

APRIL 15, 2010

Join a Group Posted by Deborah Chaddock Brown on April 15, 2010 under Connecting Moments , social media | Be the First to Comment If I were a betting woman I would say that you have joined LinkedIn. I love the LinkedIn groups. It is like getting in a room with a bunch of like-minded people.

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The Marq

OCTOBER 26, 2009

TheMarq A Human Perspective on Business and Life Social Media Not a Panacea Some will find this as no surprise: social media is NOT the answer to every challenge in business. How will all the services work together in the future? However, it is something you need to be aware of and know how to use.

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Social Media 2009 Twitter Phones 40

Make or Break Moments

MARCH 13, 2010

Are you using the same name every where or do you some times use your company name or your tag line or your slogan? Check out this great tool KnowEm which lists 350 social media sites. I recently learned a lesson from a group of young boys who had developed a band.

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Make or Break Moments

JANUARY 27, 2010

Or determine what your customers need and work backward, even if it requires learning new skills. It is rare that a company begins its life or expands its offerings by first asking the customer what they want or need. If we start with the customer first – how would that change what we offer or how our business evolves?

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Make or Break Moments

JULY 9, 2010

Maybe that doesn’t seem like a lot of years for some businesses but they are a computer company. Maybe that doesn’t seem like a lot of years for some businesses but they are a computer company. over the last three plus decades and taken them from a local company to one that serves many states and Mexico.

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Make or Break Moments

JANUARY 5, 2010

Companies need to quickly get on board with reading what is being said about them on line – hopefully it is ALL GOOD – but on the off chance it isn’t, Twitter will become the fastest, easiest, most visible way for companies to “nip it in the bud&# and show consumers they are on top of their customer service.

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Make or Break Moments

JANUARY 21, 2010

Yet the Internet is where our prospects and customers seek information and make decisions about potential vendors or companies with which they’ll do business. In a recent edition of Advertising Age , Teressa Iezzi of Creativity Online shared the top creative picks of 2009. You can’t make eye contact.

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Customer Service 2009 2008 Social Media 100

Make or Break Moments

AUGUST 25, 2010

Posted by Deborah Chaddock Brown on August 25, 2010 under Telephone Moments | 2 Comments to Read Often our first interaction with our customer is over the phone. How do YOU feel when you call a company and are greeted by a machine that says “please listen carefully as our menu options have changed,&# and so on? What do they say?

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Phones Customer Service 2009 2008 100

Make or Break Moments

MAY 20, 2010

Well, when it comes to social media or technology my first stop is to the source: Mashable. As long as companies take advantage of the new stream of potential clients by backing what they do with service, the combination should be powerful. You Betcha! So what is the first step? So what is the one great tip?

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Make or Break Moments

JULY 20, 2010

It is also true with our customers. If we put them first in all we do – the customer service experience improves. Word circulates that your business is the customer-friendly business. A great gift for a new business owner or store manager, Put Customers First is just $9.95.

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Make or Break Moments

MARCH 9, 2010

They use technology to allow service men and women to deposit checks no matter where they are stationed. They have programs specially designed for the unique nature of their customers. They have programs specially designed for the unique nature of their customers. They address their customers by their military title.

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Make or Break Moments

JANUARY 12, 2010

In the recent edition of Entertainment Weekly , the article shared what we can expect to see: “Each week the boss of a big American company goes undercover on the front line of their business,&# says Stephen Lambert, who was also behind the similar-themed reality show Secret Millionaire.

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Make or Break Moments

DECEMBER 21, 2009

Posted by Deborah Chaddock Brown on December 21, 2009 under Communication , Connecting Moments , Websites | Be the First to Comment One of the primary services of my company AllWrite Ink is providing content for websites that connects with the reader.

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Make or Break Moments

APRIL 14, 2010

I put the question out there: “Has there been a time when you hated your customer – if so, what did you do to overcome the situation? &# Here’s one story from Claire: When I was younger, just starting out in a customer service/training role with an animal clinic, a very crabby couple would come in regularly with their dog.

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Make or Break Moments

FEBRUARY 25, 2010

I was reading the posts over at Small Business Trends (something I highly recommend you do) and ran across an article by Barry Moltz entitled the 10 Customer Service Trends of 2010. Technology has allowed companies to personalize my visit when I go to buy from their web site.

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Make or Break Moments

JULY 28, 2010

Well, I represent a company that compiles memorabila for your loved ones.&# -pause – HYSTERICAL LAUGHTER. The caller introduced himself as Dave Somebody. “Hi Dave, how can I help you? . “Hi Dave, how can I help you?&# I am racking my brain. Is this a prank? Is this my brother? He continues.

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Make or Break Moments

APRIL 12, 2010

How many customers call customer service for clarification? Do companies really want to do business with their prospects? Do companies care if their customers can use their product with little confusion? It is a Dorchester bed. It comes in three big boxes. My daybed is lovely.

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Make or Break Moments

MARCH 15, 2010

In one example in the book the wise one man on the peak tells the story of a once great company: “When I was younger, I worked for a very large and famous company. We provided a great service at a good price-the best in out industry. Our service cost us more to provide and soon fewer people could afford it. .

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Make or Break Moments

FEBRUARY 22, 2010

Some blame the economy or a lack of training or a lack of motivation or hiring the wrong people or bottom line management but the general consensus is that there is a growing problem with the attitude of our nation’s employees and how they treat customers. It is a culture thing.

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Make or Break Moments

FEBRUARY 8, 2010

Check out the video commercial about how Toyota is focusing on customer cars FIRST. “To restore your faith in our company.&# Accelerators that stick and brakes that don’t work. A bad combination. So how are they handling the situation?

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Make or Break Moments

JANUARY 7, 2010

Posted by Deborah Chaddock Brown on January 7, 2010 under Connecting Moments , Customer Moments , making a difference | Read the First Comment What is the cost of a lost customer? Further investigation from CustServ’s blog led me to the article from Genesys that shares the details of the customer service survey of 16 countries.

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Make or Break Moments

JULY 13, 2010

A favorite customer of mine called last week and asked if we could meet for an hour. To the customer we don’t want: “Yes, I understand exactly when you are looking for and ABC Company is a perfect resource for your needs.&# To our loyal customer: “Yes, I can provide that service.&#

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Make or Break Moments

SEPTEMBER 3, 2010

“It used to be $75 but the bad checks were so much that the company said we can only take checks up to $40.&# The company gets their money and I’m not inconvenienced. I WILL HAVE TO… “We’ve had a lot of issues with bad checks,&# the associate tells me. Sounds like a personal problem.

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Credit Card Customer Service 2009 2008 100

Make or Break Moments

JUNE 1, 2010

How can we ever hope to build relationships with our customers if our front-line employees shower them with a full dose of indifference? Steve goes on to say: In one survey, 68 percent of customers said they quit doing business with a company because of perceived indifference towards them as customers.

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Make or Break Moments

JANUARY 20, 2010

I was talking with Business Coach and Professional Speaker Leslie Ungar of Electric Impulse Communications about customers. Each time we loose a customer we have to access the situation. She shared a story with me that really helped put things in perspective.

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