Remove 2008 Remove Customer Service Remove Policies Remove Social Media
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Is Customer Service Part of Your Business Process?

Make or Break Moments

Posted by Deborah Chaddock Brown on August 27, 2010 under Customer Moments | 2 Comments to Read I am working on writing a series of articles for a customer on the importance of developing and documenting business systems. But what about the customer service process? The customers. The response? Sounds harsh?

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You've Heard of the 80 – 20 Rule???

Make or Break Moments

Posted by Deborah Chaddock Brown on January 26, 2010 under Attitude , Customer Moments , Resolving Conflict | 3 Comments to Read I love conversations with Leslie Ungar. Someone asked him if people took advantage of Nordstrom’s famous return policy. But the associate smiled and happily gave the customer a refund.

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No Two Customers Are Alike » Make or Break Moments

Make or Break Moments

Like snowflakes, each customer’s needs are different and we have to be open and aware by using our active listening skills to learn about their unique circumstance.

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Customers Have to Pay at Claire's

Make or Break Moments

It doesn’t sound like this is a location edict, but more of a companywide policy. Claire’s isn’t wearing the customer’s shoes – I would suggest they spend a minute viewing their new policy from the customer’s perspective. Sounds like a personal problem.

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Put Customers Before Profits

Make or Break Moments

But ask yourself truthfully, would you answer “false&# to some of the following: If we have customer service training, we do not show the link between customer service and reaching our business goals. We do not track customer complaints in order to identify trends.

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Answering Your Phone: Is it You or Memorex?

Make or Break Moments

Posted by Deborah Chaddock Brown on August 25, 2010 under Telephone Moments | 2 Comments to Read Often our first interaction with our customer is over the phone. Get Human is a website that offers a listing of companies and their customer service numbers and the shortcut secrets to help you connect with a real person.

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Budget 2010 – The Saviour for Small Businesses?

The Small Business Blog

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? A lot of policies were focused was on helping small businesses with a “£2.5 Not policy. You want the whole tree." 1 week ago More updates.

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