2006 Customer Service Finance Suppliers 
The Small Business Blog
MARCH 23, 2010
Good Customer Service Can Go A Long Way by Stefan Töpfer on Mar 24, 2010 For a small business, customer retention can prove as profitable as sourcing new customers. In fact, retaining current customers can be more cost-effective as no outgoings are necessary to market and sell to them. So, listen to them.
The Small Business Blog
NOVEMBER 16, 2009
Worsening Access To Finance For UK Small Business by Stefan Töpfer on Nov 16, 2009 Following on from my interview on CNBC, I came under fire with some criticism for suggesting the banks and the government is failing small business with access to affordable finance. You can follow any responses to this entry through the RSS 2.0
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The Small Business Blog
NOVEMBER 13, 2009
Theodore Levitt (1925-2006) US management theorist, Inc (February 1981) To view previous quotes, click here « Small Business World News Round-up – 2009/11/10 Top 5 Website Design Tips » « Previous Entries This entry was posted on Saturday, November 14th, 2009 at 7:35 am and is filed under Business Quotations.
The Small Business Blog
AUGUST 8, 2010
They all have to do their part by providing excellent customer service. Without exception, all of your staff need an in-depth knowledge of the product or service that you provide. Explaining it to potential customers should become second nature to them. Everyone in a small business is part of the selling team.
The Small Business Blog
MARCH 21, 2010
Make the necessary changes once you know exactly what your customers want. « Why Your Small Business Needs A SWOT Good Customer Service Can Go A Long Way » « Previous Entries This entry was posted on Monday, March 22nd, 2010 at 7:00 am and is filed under SME-Blog. Digg Furl Netscape Yahoo!
The Small Business Blog
AUGUST 24, 2007
Cost Cutting for Small Business – Payment Terms by Stefan Töpfer on Aug 24, 2007 There are two ways to get better payment terms from your suppliers – make sure you know what the pricing is and negotiate the payment terms last, without warning. This is like a 24% p.a. Digg Furl Netscape Yahoo!
The Small Business Blog
AUGUST 24, 2007
Cost Cutting for Small Business – Payment Terms by Stefan Töpfer on Aug 24, 2007 There are two ways to get better payment terms from your suppliers – make sure you know what the pricing is and negotiate the payment terms last, without warning. This is like a 24% p.a. Digg Furl Netscape Yahoo!
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