Service Untitled

SEPTEMBER 22, 2010

In this part of the interview, we talk about how customer service ties in with the different types of American Express cards and how American Express approaches the important topics of empowerment and taking ownership of issues. To read this part of the interview, click “read more” below.

Interviewing 40

Interviewing Customer Service Credit Card Atrium 40

Service Untitled

AUGUST 26, 2010

This was an interview I was excited a lot about because I’ve written about American Express a number of times and in pretty much any customer satisfaction or customer service ranking, American Express makes the list. This is a pretty lengthy interview, so I’ve divided it into four parts. Question: Where are the other ones?

Interviewing 40

Interviewing Customer Service Credit Card Networking 40

Service Untitled

OCTOBER 7, 2010

Click “read more&# to read the interview. Powers and Associates award for highest customer satisfaction with credit cards companies and that speaks volumes. We’re not looking only at our competitors in the credit card industry. This is the final part of the interview with Doria.

Interviewing 40

Interviewing Customer Service Social Media Credit Card 40

Service Untitled

SEPTEMBER 3, 2010

This part of the interview includes information on how American Express decides to hire new employees versus promote them from within, more information on the compensation and motivation methods the company is using, how they use Net Promoter, information on the company’s “Relationship Care” program, and more.

Interviewing 40

Interviewing Customer Service Credit Card Promotion 40

Service Untitled

AUGUST 30, 2010

With nearly a one-click installation, different categories were organized giving people the opportunity to discuss pre-sale questions, member questions, customer support, while creating a personal touch. She started with the very basic questions and answers customers would repeatedly ask her and has been adding more ever since.

Customer Service 40

Customer Service Social Media Credit Card Etiquette 40

Brilliantly Better

APRIL 29, 2010

Physical Sensations I am a true believer in neuro-plasticity, which is the ability of brain to re-organize itself, or even to re-create new cells as they are required. According to Lumosity terms, I had at least 2 standard deviations (one increase in 200 BPI being considered 1 standard deviation). The most affordable yearly plan is 7.99

Training 40

Training 2010 Social Media AT&T 40