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Discover the Formula for Happy Employees

Success

Jim Goodnight, CEO of SAS, the North Carolina-based business analytics software company, follows a seemingly simple philosophy: Treat employees like they’re making a difference, and they will. Nelson explains that a 2004 Labor Department study really drove home a critical issue she had observed in her practice.

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Service Untitled» Blog Archive » Working on customer service skills

Service Untitled

The second customer is a young, good-looking man dressed in an expensive business suit and says, “Excuse me, but I need to get into my safe deposit box immediately.&# The customer service representative then broke eye-contact with the second customer and returned her concentration to the first customer. When Wachovia.