Interview with Rob Siefker of Zappos – Part 1 of 4
Service Untitled
JANUARY 23, 2012
And I started in the company as a temp worker in 2004. That would be a large class but just as an example. So they go through that four weeks and then everyone that’s not in the customer loyalty team goes back to their job except for during the holidays when everybody contributes time on the phone. They get refreshers.
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