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7 Examples of Good Customer Service to Build Customer Loyalty

Success

These self-help pages may include FAQs, instructional videos, chatbots and community assistance message boards. Social listening tools such as Sprout Social and Meltwater can take social listening to the next level by finding references to your business on other social media channels. Both options are time-consuming.

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What Is a Good NPS Score?

Success

Passives score between 7 and 8, whereas scores 0 through 6 refer to detractors. Be sure to include a FAQ page based on the questions your clients ask most. “On a scale from 0 to 10, how likely are you to recommend [company name, product, or service] to a friend or colleague?”. And that’s it—away we go!

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What Would They Do Without the Administrative Assistant?

Office Dynamics

Creating an Administrative Desk Reference Guide. You could include Web sites you find invaluable to doing your job, references and tips from common technical issues you may encounter (a sort of FAQ- frequently asked questions- about your job.) This doesn’t need to be a huge project.

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Spring Cleaning

Loosely Speaking

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Spring Cleaning Thursday, March 18, 2010 at 1:07 pm // By: ktcosmos // Category: Cleanup Knitter , Life of the Virtual Assistant After referring to self as “Cleanup Knitter&# in my last post, it felt as though I should work a little harder to earn that title.

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Prepare now for when business picks up again

Loosely Speaking

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Prepare now for when business picks up again Wednesday, October 7, 2009 at 12:54 pm // By: ktcosmos // Category: Business Strategies/Perspectives Here’s a list of things to do now, if you are in a work slowdown, so that when things pick up again you’ll be ready!

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iOS Only

Productivityist

read several blogs lately (one, two, three) that reference Byword. Latest blog post: Except. Trackbacks Why Do I Need Byword When I Already Have Evernote? David Christian says: 02/01/2013 at 4:21 am [.] Now that I am doing a lot more writing, I’m wondering if this [.]

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Service Untitled» Blog Archive » Improve small business customer.

Service Untitled

Her first strategy was to refer customers and contacts to a website, and there she introduced her knowledge base. When the FAQ and forums are not enough to help her customers, Elizabeth also has a Help Desk. Up went an obvious link stating, Frequently Asked Questions. A customer logs in and sets up a user account.