Trending Sources

The Lost Art Of Customer Service Within The Tech Industry

Small Business CEO

Reinvigorating Customer Service in the Tech Industry. company can sell a digital service entirely over the Internet.

2017 59

Infographic: Improving Customer Service

The Small Business Blog

This excellent infographic from GetApp has some great ideas for any business wanting to improve their customer service. Billion annually.

How to get great customer service, anywhere.

Dumb Little Man

Calling up customer service with only a vague idea of what you need is a sure-fire way to wind up confused, frustrated and unable to fix your problem.

2 Easy Ways to Improving Customer Service in Your Business

Small Business CEO

Customer Service customer service tips improving customer service

Can Facebook emotionally manipulate customer service?

Service Untitled

Customers want fast service; that is they want businesses to pay attention, address their concerns, and take the time to understand the issues.

Personalize your customer service

Service Untitled

Of course whether we use one company or service over another usually stems from past reputation, helpfulness, integrity, or a friendly referral.

How to help call center representatives improve customer service

Service Untitled

So who are the most successful customer service representatives and how is that achieved? photo by: sun dazed.

5 Ways to Make Customer Service a Part of your Brand

Small Business CEO

It isn’t what you sell that makes customers pick you over the competition, it’s what you’re known for. Your brand.

A simple approach to generating marketing content that will also help you deliver better customer service

The Small Business Blog

Research released earlier this year by Sabio and the Customer Contact Association that showed that anywhere between 25% and 40% of the calls made to UK contact centers are unnecessary or avoidable.

7 Customer Service Best Practices Tips for Retaining Great Customers

Small Business CEO

Let’s face it: Getting customers is easy most times compared to actually keeping them.

2017 10

Recruiting talented employees to enhance customer service

Service Untitled

Happy employees make for motivated people who want to deliver the best customer service they can to assist consumers and clients.

Killer Customer Service, or Customer-Killer Service?

Customers Rock!

Keep customers coming back so they will continue to earn points and hopefully continue to spend money with the business. Photo credit: marco ).

2011 40

It’s good to talk – Customer service solutions for SMEs

The Small Business Blog

A report issued this month by Redshift showed that 43% of consumers regularly abandon their online shopping carts and over half do so because there was no support from a customer service assistant. These statistics highlight the importance of offline engagement to support online activity.

The attitude of customer service

Service Untitled

Projecting the right attitude when delivering exceptional customer service makes a big difference. photo credit: Identity Photogr@phy.

Making sure you receive great customer service

Service Untitled

So does getting angry and raising your voice get one better customer service? Did the clerk at the store sell you the wrong sized drill?

How to Improve Multi-Channel Customer Service

Small Business CEO

… Information Technology Customer Service customer service technology voice customer service

2015 14

Guest Post: Ritz-Carlton Customer Service Secrets

Service Untitled

This means seeking out the customers unanticipated and unvoiced needs. Golden nugget: You cannot give legendary service if you’re on autopilot.

2012 27

Is customer service more about loyalty or preventing frustration?

Service Untitled

Avoid loss by targeting customers who may be leaving and look for ways to keep them before they run over to the competition.

How to improve customer service in the digital world

Service Untitled

They also promised to have more in-house personnel to assist customers and to become more efficient. Train customer service agents better.

2012 28

Getting back to the basics of effective customer service

Service Untitled

Might we just build trust and more satisfied customers by getting back to basics, and using  proven methods of success? Can you think win-win ?

‘WOW’ customer service has to be reliable and consistent

Service Untitled

With the convenience of online browsing, the possibilities are endless, but how will our online retailers handle customer service?

The silent exit of poor customer service

Service Untitled

Most customers who feel they have been the recipients of poor customer service will never vocalize their feelings to a particular organization.

2012 26

The need to improve customer service in our schools

Service Untitled

School districts are obligated to deliver good customer serviceCustomer Satisfaction Customer Service Little Things, Big Differences

How to establish a customer service culture

Service Untitled

Customers frequently offer feedback; sometimes it is solicited, and sometimes it comes back as a complaint or a question.

Memorable experiences make for “WOW” customer service

Service Untitled

So what makes something like this so memorable, and why did the employee take it on her own to offer us such a complimentary service?

2013 19

Take lessons from the leaders in customer service

Service Untitled

Customer service needs to be more than just a smile and a representative having memorized the instruction manual.

Small businesses and the importance of outstanding customer service

Service Untitled

Whether a customer spends $10 or $1,000, chances are at some time they are still going to have a question or an issue with a product.

Best Buy customer service still at odds

Service Untitled

Best Buy just can’t get it right, and customers continue to complain. It was impossible to deal with Best Buy’s customer service.

Transportation Security Administration criticized for poor customer service

Service Untitled

Customer service, even at its most basic qualifier demands an individual be treated respectfully. Also 1.5 photo by: Marion Doss.

Customer service sparkles with romance at St. Augustine specialty boutique

Service Untitled

Customer Service Customer Service Experience Specific Companies Augustine, Fla. And so the fun began. No related posts.

2013 20

Consumer Reports says Apple does customer service better

Service Untitled

The ultimate success of a company is predicated on exceptional customer service experiences. Photo courtesy of kaichanvong via Flickr .

Surprise! Your Customer Service Ain’t All That.

Tips From T. Marie

A recent article on Small Business Trends explains that although you may believe you and your business are providing excellent customer service, chances are your customers/clients aren’t exactly on the same page. Obviously, as business owners we tend to be biased about the delivery of good customer service

2016 18

How to Improve Your Customer Service Through Efficient Process

Small Business CEO

By far and away, the second type of business is going to have more success with your customers.

Ease up on customer service demands during inclement weather

Service Untitled

It is the responsibility of airlines and other services to safely operate during severe weather and emergency  conditions. Call reservations.

Customer service agents are also sales people

Service Untitled

So how does a customer service representative who is hesitant about selling be helped to feel comfortable?

Think, think, think about improving customer service

Service Untitled

When something goes wrong the first time a new customer deals with a business, chances are they will be heading to the competition next time.

2012 20

Providing the customer service that your customers deserve

Service Untitled

Shopping for products and services are no longer defined by the hours between 9:00 a.m. Honesty : Never misrepresent anything to your customer.

2012 25

Employ more customer service options to provide a concierge level of excellence

Service Untitled

Customers who feel they have been treated royally will return to spend more money and even pay a premium for products or services.

Increasing customer service popularity with Facebook

Service Untitled

” Leading the parade are comments and shares, and of course it is better when customers praise a company with positive comments.

What Mickey Mouse can teach us about customer service

Service Untitled

Their opinions are heard, they contribute suggestions on how to improve service, and are motivated to do the best job they can.