What Is a Good NPS Score?
Success
JUNE 30, 2021
Passives score between 7 and 8, whereas scores 0 through 6 refer to detractors. Suppose a customer purchases a high-end cashmere sweater from your online boutique. She loves it and makes other higher-end purchases. She purchases them and what she receives is… a pair of $20 shoes. And that’s it—away we go!
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