What Is a Good NPS Score?
Success
JUNE 30, 2021
Passives score between 7 and 8, whereas scores 0 through 6 refer to detractors. You may even use the survey as an opportunity for further direct engagement such as with follow-up direct calls, emails or product offerings. As a thank you, you email her a coupon for $20 shoes on sale for $15. And that’s it—away we go! Too obvious?
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