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What Is a Good NPS Score?

Success

Passives score between 7 and 8, whereas scores 0 through 6 refer to detractors. You may even use the survey as an opportunity for further direct engagement such as with follow-up direct calls, emails or product offerings. As a thank you, you email her a coupon for $20 shoes on sale for $15. And that’s it—away we go! Too obvious?

Promotion 239
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Service Untitled» Blog Archive » Improve small business customer.

Service Untitled

Elizabeth used to spend countless hours replying to customers and answering questions by email; so much time that she didn’t have time for her own family, so what did she do? Her first strategy was to refer customers and contacts to a website, and there she introduced her knowledge base.

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A Return to OmniFocus

Productivityist

Photo credit: The Omni Group 1 I’m not saying that I need to be referring to OmniFocus all the time – or any productivity app for that matter – but since I wasn’t on a “pure” vacation I did need to check in with these tools regularly. For now, I’m getting on with achieving that balance.

2012 40
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Say No to Solo Work | Men With Pens

Men With Pens

That guy you referred a client to? You can even send an email just to say hi. If our hotel is full, we will refer people to other luxury hotels in the area and visa versa. You’ll be taking your freelance career to the next level in no time. Remember Joe? Joe’s a great guy. There is definitely strength in numbers.

2010 40
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Dissecting a wordpress Blog Crash

Loosely Speaking

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Dissecting a WordPress Blog Crash Thursday, March 5, 2009 at 10:06 pm // By: ktcosmos // Category: Blogging This is a really long, detailed post for anyone who may ever have to sort through the labyrinth of possibilities in the aftermath of a blog crash.

2009 100
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Why Good Copywriting Goes Bad: Ignorance | Men With Pens

Men With Pens

Written by Agent X - 25 Comments When I get an email from pro copywriter Dean Rieck , I’m always happy. Could I have chosen a more arcane reference?) I have a friend who spends hours slaving over translations (from English to Spanish), making sure she gets both the words and the cultural references right. Take notes.

2010 40
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7 Mighty Keys to Become a Freelance God |

Men With Pens

You have many options: landline, cellular phone, texting, fax line (yeah, many people still fax), email, website contact form, Twitter direct message, LinkedIn message, Skype, and lots more. Yes, you have to manage your time and you can’t email all day, but don’t get so efficient that you become unreachable and aloof.

2010 40