Success
JANUARY 9, 2023
It isn’t the incompetent who destroy an organization. Kettering said, “Research is an organized method of trying to find out what you are going to do after you cannot do what you are doing now.” Remember that the customer is king. The following customer service truths were compiled from various studies: Poor service is the No.
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FEBRUARY 6, 2013
There’s hardly a moment when someone isn’t consulting Google to learn more about a product, a person, or a service. While the digital realm can indeed help all of us to buy smarter, perform better, and be better educated, can it ever replace a human at the hub of customer service? Treat the customer with respect.
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OCTOBER 9, 2012
It makes research convenient and allows us to compare prices, services, and even to formulate questions we want answered by one of the many providers out there, but what about an organization’s customer service? Organizations need to deliver faster than their competition.
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FEBRUARY 20, 2012
The trade industry organization Airlines for America has reported customer service for airlines improving in three different areas. CNN states mishandled baggage was at an all time low for 2011 – 3.39 Give customers what they want Southwest Airlines topped all of their rivals again in the. drop from 2010.
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AUGUST 27, 2012
School districts are obligated to deliver good customer service. Every employee should be trained in customer service; monitored and evaluated with the ultimate purpose of improving student achievement, school culture, and in the positive development of teaching and learning relationships. The Orange County, Fla.
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JULY 3, 2012
Wachovia turned into Wells Fargo in March 2011. They also promised to have more in-house personnel to assist customers and to become more efficient. So how can Wells Fargo and other institutions or businesses become more customer service friendly? Train customer service agents better. photo by: prayitno.
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DECEMBER 5, 2012
Jeff Woodland, a blog writer for Genesys recently equated himself to having been a “social vampire” in his customer service dissatisfaction with his Internet provider and contends a business’ reputation can be greatly harmed via Facebook, Twitter, and company forums. ” Is the customer worth keeping?
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