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Customer Service Through Social Media: The game has changed

Customers Rock!

Harry is with Useful Social Media , and I will be presenting at their New York Conference on Social Media and Customer Service next week.

Killer Customer Service, or Customer-Killer Service?

Customers Rock!

Keep customers coming back so they will continue to earn points and hopefully continue to spend money with the business. Photo credit: marco ).

2011 40

The attitude of customer service

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Projecting the right attitude when delivering exceptional customer service makes a big difference. photo credit: Identity Photogr@phy.

2011 25

How to establish a customer service culture

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Customers frequently offer feedback; sometimes it is solicited, and sometimes it comes back as a complaint or a question.

2011 23

The 4 Biggest Customer Service Mistakes You Can Easily Avoid

Small Business CEO

Nowadays, it is not just about satisfying the expectations of the customer but going above and beyond it. Listen, learn and act accordingly. 2. 

2011 28

Courtesy, riots, customer service and employee engagement

The Small Business Blog

Over the last few days a series of reports by Parliament, the police and the press have been released looking into the cause of England’s August riots. You can read an overview in the BBC article: Were the riots caused by bad manners? In each of the reports, one trend/word/observation/conclusion….call call it what you will has…

2011 30

The need to improve customer service in our schools

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School districts are obligated to deliver good customer serviceCustomer Satisfaction Customer Service Little Things, Big Differences

Customer services rate customer service

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It doesn’t take much to set up an attractive website, display some fine merchandise or services, and go about the business of selling.

Is your customer service “naughty” or “nice?”

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” Let us start with the “naughty” category and what customers are most likely to consider a bit underhanded and offensive.

2011 18

Every employee can contribute to customer service excellence

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Every employee can contribute to outstanding customer service, share with others, and together display the professionalism every organization desires.

2011 21

Providing the customer service that your customers deserve

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Shopping for products and services are no longer defined by the hours between 9:00 a.m. Honesty : Never misrepresent anything to your customer.

2012 25

Can your business measure up on customer service?

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So what makes a company measure up on customer service? Can you measure customer satisfaction? photo credit: Adam @ ecadamf.

2011 21

Employ more customer service options to provide a concierge level of excellence

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Customers who feel they have been treated royally will return to spend more money and even pay a premium for products or services.

2012 37

Personalize customer service and make it happen

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Well chosen and thoughtful promotional items can also have an impact on personalizing customer service. photo credit: Ktoine.

2011 15

Amazon.com still a leader in customer service

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Amazon.com’s newest customer service facility opened on Friday with a fanfare of speeches and a ribbon-cutting ceremony.

2011 13

U.S. airlines improving customer service?

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The trade industry organization Airlines for America has reported customer service for airlines  improving in three different areas.

2012 15

Customer service and the impact of social media

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So how does all of this fit into the ever broadening sea of customer service? There is absolutely no getting away from social media.

2011 19

Can personal customer service survive in a digital world?

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There’s hardly a moment when someone isn’t consulting Google to learn more about a product, a person, or a service. The conversion.

2013 20

I’m telling my friends about the bad customer service

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At the time and day this poor service happens we are angry, and we vow the moment we get home we will get a letter out to the CEO of the company and reiterate the miserable events of either our last purchase or service. So who do we tell about bad service? Some organizations seem to have misplaced the concept of customers first.

2011 15

Customer experience is an integral part of customer service

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It’s called the customer experience, and it angered so many people and the word eventually got around. What happened? Next.&#.

2011 17

Time to outshine your competitors with your customer service

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Customers are just tired of dealing with retailers who ignore customer service while pretending to have it. photo credit: yoppy.

2011 17

Customer service ratings for airlines during Hurricane Irene

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If you’re a frequent flyer, will better response time and more efficient customer service influence your choice in the future?

2011 13

‘Tis the season to rev up the customer service

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Statistics for the 2011 shopping holiday season look a little scary for merchants this year. Only 7 percent say they are going to spend more.

2011 13

Smile more to improve your customer service and grow your business

The Small Business Blog

Are you like me and sometimes wake up in the morning with a song in your head that you just can’t quite shake? Well, the other day I woke up and had the song ‘People should smile more‘ by Newton Faulkner. Singing along to that song for most of the day got me to thinking…

2011 38

Internet retailers should capitalize on customer service

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Generic email messages do not inspire customer loyalty. Customer ordering should be user-friendly and methodical. There are no.

2011 13

Google enters into customer service industry with Trusted Stores Program

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The Google Trusted Stores Program will rate online stores on their delivery of an overall customer experience. So how does the new program work?

Don’t cut the customer service budget

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While other off-airport parking facilities used less shuttle services, Pasley kept his going. If there was a problem, clients went to Pasley.

Airports and excellent customer service – can it really be?

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Scores were rated on accessibility, check-in, security, terminals, food and retail service, and the efficiency of baggage claim.

2011 13

How Zappos Affects Your Customer Experience

Customers Rock!

Who is your customer experience competition? She wanted to share a customer service story with me and get my take on it. 

2011 94

What it takes to succeed as a customer service representative

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The best customer service representatives focus on people. The best customer service representatives are team players.

Lowering the Customer Service Bar

Make or Break Moments

  After my most recent blog post, basically giving up on our ability to make a difference in the customer service experience, I read this response from a group member on LinkedIn: This is a great conversation to show how the bar of customer service keeps being set and re-set…lower and lower. That makes it [.].

Poor customer service results in long term brand damage

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Just think about the effects of poor customer service on our own shores and how easily bad news spreads so quickly.

Chick-fil-A recipe for excellent customer service

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That sounds more like the upscale restaurant we visit once in a while, but the Atlanta-based franchise is well-known for its passion and service.

Bringing more customer service strategies to traditional shopping stores

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Customers like to touch, feel, and taste; it’s all part of the retail experience. Never forget that the Internet is also your friend.

Announcing my first book: The Hidden Power of Your Customers

Customers Rock!

And it is thanks to you, my faithful Customers Rock! In fact, one of the reasons I started Customers Rock! readers, that it is happening.

Customer service for Web users?

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Isn’t that all part of customer service; to protect our privacy wherever we shop? Senate Commerce Committee Chairman John D.

To deliver world-class customer service

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A customer-centric strategy is the best way to deliver world-class service, and it all starts with the initial point of delivery.

Personalizing online customer service live chat

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As the popularity of online shopping continues to grow by giant leaps, so does the need for online customer service.

Customer service representatives are heroes too

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On January 21, a customer service agent for 39DollarGlasses.com has been lauded as a hero after some quick thinking.

Customer service actions to guarantee repeat business

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Occasionally send your customers a small trinket honoring your appreciation of your clients; it doesn’t have to be expensive.