2011 Customer Service Organization Purchasing 
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FEBRUARY 6, 2013
There’s hardly a moment when someone isn’t consulting Google to learn more about a product, a person, or a service. While the digital realm can indeed help all of us to buy smarter, perform better, and be better educated, can it ever replace a human at the hub of customer service? Treat the customer with respect.
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JUNE 11, 2012
Critics are saying that Google has entered into the customer service arena which in the past directly contradicts their automated tech abilities and less than stellar customer-centric talents. Bringing more customer service strategies to traditional shopping stores My son was raised using the Internet and whenever we.
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JANUARY 4, 2011
The case of Systemgraph, a support company approved by Apple, and Greek physician Dimitris Papadimitriadis are becoming an Internet sensation, and it’s all about customer service or the lack thereof – depending which side you find defensible that is. He did not purchase the computer from Systemgraph.
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JUNE 5, 2012
It’s not that we need surveys to show which organizations step out of the box to ensure a concierge level of excellence so coveted by consumers; organizations like Zappos, Amazon, and Nordstrom essentially offer everyone “fantastic” service. In 2011, over 72.6
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DECEMBER 1, 2011
Hardly sounds like much customer service was going on. Dozens of surveys state that customers will pay more for a better customer service experience. cashmere sweater sale, and who found and purchased 47 inch LED televisions for $199.00. So now statistics and polls get confusing.
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NOVEMBER 10, 2011
Statistics for the 2011 shopping holiday season look a little scary for merchants this year. Shoppers will be looking for the best prices, discounts, free shipping, coupons, and blowout sales, however organizations that match the atmosphere with the merchandise will find an increase in buyers and an increase in sales.
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JANUARY 13, 2012
One of the most significant changes only gives customers one reward point per transaction as opposed to one point per item purchased. Starbucks claims it just holds up the checkout lines, while customers are in a tizzy because they earn far fewer points now and still spend the same amount of money. photo credit: HereStanding.
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