Remove 2011 Remove Customer Service Remove Organization Remove Policies
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8 Ways to Lose in Business

Success

It isn’t the incompetent who destroy an organization. Kettering said, “Research is an organized method of trying to find out what you are going to do after you cannot do what you are doing now.” Remember that the customer is king. The following customer service truths were compiled from various studies: Poor service is the No.

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U.S. airlines improving customer service?

Service Untitled

The trade industry organization Airlines for America has reported customer service for airlines improving in three different areas. CNN states mishandled baggage was at an all time low for 2011 – 3.39 Give customers what they want Southwest Airlines topped all of their rivals again in the. drop from 2010.

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Employ more customer service options to provide a concierge level of excellence

Service Untitled

It’s not that we need surveys to show which organizations step out of the box to ensure a concierge level of excellence so coveted by consumers; organizations like Zappos, Amazon, and Nordstrom essentially offer everyone “fantastic” service. In 2011, over 72.6 Clearly state F.A.Q.’s

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Has the holiday shopping season started off with quality customer service?

Service Untitled

Hardly sounds like much customer service was going on. Dozens of surveys state that customers will pay more for a better customer service experience. But even though the sales were huge, the shoppers all agreed on what they look for in outstanding customer service. photo credit: Hotcouponworld.com.

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CRM Magazine's Small Business Suite CRM Winners

Small Business Labs

Defining Small Business Innovation 2010 Top 10 Small Business Trends Intuit Future of Small Business Resources The Changing Face of Entrepreneurs The Connected World of Entrepreneurs Disclosure Policy Emergent Research works with corporate, government and non-profit clients. Web/Tech women work/life balance

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