article thumbnail

What Is a Good NPS Score?

Success

Net promoter score—or NPS—has gained popular use across industries. Respondents answering 9 or 10 are considered promoters. Respondents answering 9 or 10 are considered promoters. Subtracting the percentage of detractors and passives from the percentage of promoters yields your NPS. And that’s it—away we go! Too obvious?

Promotion 206
article thumbnail

7 Examples of Good Customer Service to Build Customer Loyalty

Success

These self-help pages may include FAQs, instructional videos, chatbots and community assistance message boards. Whether you ask open-ended questions or only one to understand your Net Promoter Score , it provides an opportunity to learn your customers’ likes, dislikes, and unmet desires. Both options are time-consuming.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How to Use Videos for Building Your Business and Brand – An Ideas Checklist

Andrea Kalli

Promotional. Promoting a service or product – including Product Introductions and new Services. Do you run monthly or quarterly promotions? Promoting an event – Compilation videos are great for this. Authors: promote your book or eBook with a book trailer video. Short company promotional videos. The Top Ten.

Promotion 124
article thumbnail

5 Ways to Effectively Manage Your Business for Successful Business Growth

Office Organization Success

Or, an alternative option would be to create a FAQ (Frequently Asked Questions) page on your website and direct enquiries there. I have created an annual marketing plan that shows me month-by-month what programs I’m going to be running, what promotional activities I’ll be doing, and which list building strategies I’ll be implementing.

article thumbnail

Where in the World is Sharon Williams?

Loosely Speaking

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Where in the World is Sharon Williams? Monday, April 12, 2010 at 11:58 am // By: ktcosmos // Category: Life of the Virtual Assistant Or, how can I play and win?!

2004 100
article thumbnail

More VA Training Options

Loosely Speaking

While some of her promotional material (see links below) makes her training sound almost too good to be true, it’s actually not. Herself an early graduate of AssistU who has taken that training to even greater levels, I believe Sydni can save VAs thousands of dollars in money and time growing their businesses.

Training 100
article thumbnail

5 Ways to Effectively Manage Your Business for Successful Business Growth

Office Organization Success

Or, an alternative option would be to create a FAQ (Frequently Asked Questions) page on your website and direct enquiries there. I have created an annual marketing plan that shows me month-by-month what programs I’m going to be running, what promotional activities I’ll be doing, and which list building strategies I’ll be implementing.